It was nice to see a Belfast Blogger on Macsurfer this morning though it went a little sour when I read the comments.
The biggest thing I like about blogging is the potential for conversation and by extension, for resolution. It’s also an opportunity to present both sides of a “truth” so that others can make their own judgements.
This reminds me of LAST week when Andy from GoodOnPaper.org complained about the service at Mac-Sys. There was some fault with the LCD panel which was actually beyond our control and when he discovered it, he didn’t report the issue. What happened? We engaged him directly, explained the situation and, even Andy will admit, SAVED THE DAY. As he said,
“Bringing the problem to the attention of MacSys, instead of not and then complaining to anyone but, obviously doesnâ€™t pay off.”
“Brabazon”, on the AlanInBelfast post above, says he’s looking forward to dealing direct with Apple and not being messed about by the only AASP in Mallusk. I can’t engage with “Brabazon” directly because his blogger link doesn’t link to a public profile and it’s probably not kosher to have a discussion like that on AlanInBelfast’s blog so I’m doing what I can here.
Seriously — Does anyone think that any business exists solely to mess you about?
I’m not denying that there have been struggles in the past. Like it or not, it’s not my fault that Macs and PCs have hardware failures. It’s also not my fault when parts for a repair are faulty or simply not available for long periods. But I’ll bear these gripes and take them on the chin in return for some honest conversation.
So, Brabazon, rather than making veiled accusations that you were ‘messed around’, contact me directly and tell me what the problem is. I can’t promise that whatever happened will be resolved exactly to your satisfaction but I can certainly put to rest any notion that you were messed about.